Terms Conditions

Welcome to Rhobos Facility Management. These Terms and Conditions outline the rules and regulations governing the use of our services and website. By engaging with our services or accessing our website, you agree to comply with these terms. Please read them carefully before proceeding.

1. General Terms

1.1 These Terms and Conditions apply to all services provided by Rhobos Facility Management, including but not limited to cleaning, maintenance, pest control, HVAC services, and specialized property management solutions.
1.2 By using our services, you confirm that you are legally capable of entering into a binding contract.
1.3 Rhobos Facility Management reserves the right to update or modify these Terms and Conditions at any time without prior notice.

2. Scope of Services

2.1 The services offered by Rhobos Facility Management are detailed on our website and service agreements.
2.2 Service availability may vary based on location and other factors.
2.3 Any additional services requested will require a separate agreement and may incur additional charges.

3. Payment Terms

3.1 Payment for services must be made as per the agreed terms mentioned in the invoice or service agreement.
3.2 Late payments may result in service suspension or additional charges.
3.3 All prices quoted are exclusive of applicable taxes unless stated otherwise.

4. Client Responsibilities

4.1 The client must provide accurate information about the property and the services required.
4.2 Clients must grant access to the property at the scheduled service time.
4.3 Any special instructions or conditions must be communicated in advance.
4.4 Rhobos Facility Management will not be responsible for delays or non-performance caused by failure to provide required access or information.

5. Cancellation and Refund Policy

5.1 Cancellation of services must be communicated at least 24 hours in advance.
5.2 For cancellations made within 24 hours of the scheduled service, a cancellation fee may apply.
5.3 Refunds will be processed only for services that are not delivered due to Rhobos Facility Management's fault.

6. Liability

6.1 Rhobos Facility Management will exercise due care and diligence while providing services.
6.2 We are not liable for damages caused by pre-existing property conditions or issues beyond our control.
6.3 Clients are responsible for safeguarding valuable or fragile items during the service.

7. Privacy and Confidentiality

7.1 Rhobos Facility Management values your privacy. Personal information collected will be used solely for service delivery and customer support.
7.2 We will not share or sell your information to third parties without your consent, except where required by law.
7.3 For more details, please refer to our Privacy Policy.

8. Intellectual Property

8.1 All content on the Rhobos Facility Management website, including text, images, and logos, is protected by copyright and other intellectual property laws.
8.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Dispute Resolution

9.1 In the event of a dispute, both parties agree to resolve the matter amicably through mutual discussion.
9.2 If the issue remains unresolved, it may be referred to arbitration under applicable laws.